FAQ & Troubleshooting

Common questions and fixes. If your issue isn’t here, check Security or reach out via Chat.

”Wrong network”

Switch to Base (8453). Browsing works read-only, and actions stay blocked on the wrong network.

The wallet button says “Use claimru.sh”

You are on a non-canonical public host. ClaimRush intentionally disables wallet connects, signatures, and onchain writes there.

Fix: Open https://claimru.sh directly, then reconnect and continue from the official site.

”Price moved”

State changed before your transaction confirmed (someone took over, swap quote changed).

Fix: Refresh quote, retry. For takeovers, this usually means someone took over first.

I closed the action window while the wallet or transaction was still pending

The transaction may still be live in your wallet or already onchain.

Fix: Re-open the action page, reconnect if needed, and check the tx hash on the explorer before retrying. Do not spam retries while a previous transaction may still be pending.

Overview shows stale numbers after a transaction

Successful transactions trigger an immediate Overview cache refresh. If numbers still look off, it is usually indexer lag — the subgraph has not processed the block yet.

Fix: Wait a few seconds — the app automatically refreshes Overview data after a confirmed transaction. If numbers still look wrong, navigate away and back as a fallback.

If numbers still look wrong after 30 seconds, check the block explorer for your latest transaction to confirm its status.

The freshness chip shows “Late” or “Off”

The chip is about the app’s indexer, not the protocol itself. The protocol is still live — use Security or the block explorer to verify current state at any time.

The three chip states are Live (indexer near tip), Late (indexer behind by more than the staleness threshold, default 3 minutes / 180s), and Off (indexer unreachable).

Fix: Verify critical state on Security or on the block explorer. Recent activity, leaderboards, and some history views can lag even while the underlying action succeeded onchain.

”Insufficient funds”

Need ETH for gas.

ETH path: need ETH for the current cost + gas.
Token path (if available): need enough of the selected token + ETH for gas (and possibly a one-time approval).

What does this cost? (fees at a glance)

ClaimRush does not charge a flat platform fee. Costs come from three places: Base gas, Furnace pricing (the spread on sellback), and protocol economics (the Crown’s 75/25 split on takeovers). Quick reference:

Action	What you pay	Notes
Take the Crown	Live takeover cost in ETH + Base gas	Cost decays from the last takeover; 75% routes to the dethroned King, 25% to Barons. See The Crown — Takeover pricing and decay.
Lock Now (CLAIM or ETH)	Locked CLAIM + Base gas	The Furnace adds bonus CLAIM on top of what you lock. No platform fee.
Eternal Lock	ETH ≈ 1,000 CLAIM equivalent + Base gas	Single-flow forge: Furnace entry + auto-compound config in one wallet approval (or two if your wallet doesn’t batch).
Make Offer	Escrowed CLAIM + Base gas	Refundable. Cancel anytime to recover your remaining budget.
Sell now	Dynamic spread (1.2% – 70%) + Base gas	Round-trip floor targets ≤25% loss on a fresh 1-year lock. See The Furnace — Sell now.
List Lock	Base gas only on list / settle / delist	No platform fee. Listing settles at or above your floor; keepers handle settlement automatically.
Extend / Merge	Base gas only	The Furnace pays a bonus to you on the extension duration. Bonus payouts under 1 CLAIM credit the Furnace reserve instead of the lock — protocol-solvency rule.
Collect ETH	Base gas only	Plain royalty payout. No fee or haircut.
Collect & Lock / Auto-compound	Base gas only (keeper pays gas for auto-compound)	Routes ETH through the Furnace into more veCLAIM with the live bonus.
LP Vault — stake, harvest, unbond	Base gas only	7-day unbonding window before LP tokens are claimable.

ClaimRush does not custody your assets, route through a centralized order book, or charge a withdrawal fee. The Furnace spread is the only protocol-side haircut, and it routes back to the Furnace reserve and LP rewards stream — not to a team treasury.

Why can’t I withdraw my locked CLAIM?

Locks are time-based. You can only unlock after expiry (and AutoMax must be off).

Early exit paths:

Sell back to the Furnace for instant liquidity (protocol-quoted). See The Furnace — Exiting.
List on Market with a minimum payout floor. See Market — List Lock.

”Listing cooldown” (can’t delist or relist immediately)

Market listing state changes are rate-limited by a 1-block cooldown.

Typical symptom: you list, then immediately try to delist/relist, and the transaction reverts.

Fix: Wait for the next block, then try again. See Market for listing mechanics.

”Compound cooldown” on LP Vault Harvest & Lock

The LP Vault’s Harvest & Lock action is rate-limited to once per address per 24 hours. The same gate applies to keeper-driven auto-compound, on an independent per-address slot — neither path resets the other.

Typical symptom: you Harvest & Lock once, then try again the same day; the wallet popup either reports “execution reverted” or never opens because the dashboard button is already disabled.

What the UI shows:

Dashboard: the Harvest & Lock button is disabled with a tooltip countdown (“Compound cooldown — available in 23:14:02”).
Harvest & Lock modal (Configure step): a warn-callout above the destination selector mirrors the same countdown, and the receipt failure reasons list includes the cooldown.
Auto-compound config modal: separate “Manual lock available” and “Keeper compound available” rows show the live countdown for each path.

Fix: Wait out the countdown, or use Harvest CLAIM (liquid, no lock) in the meantime — the manual liquid-harvest path is not gated by this cooldown. Once the window elapses, the dashboard button re-enables automatically.

Why didn’t LP rewards spike after a big Furnace event?

LP incentives are streamed over time. Big events fund the stream immediately, but rewards accrue smoothly — not as instant jumps. See Liquidity & LP Vault — Vault mechanics.

Why is the “Sell now” quote low?

Sellback is protocol-quoted with a dynamic spread. Common reasons: high bonus environment (larger spread), long remaining time (especially AutoMax locks), large sell, or tight reserve. See The Furnace — Exiting for full sellback pricing rules.

Alternative: Use a Market listing to set a minimum payout floor and wait for a better quote. See Market.

Why does my veCLAIM go down?

veCLAIM decays as time remaining on the lock decreases. This is by design — it incentivizes extending or using AutoMax. See Core Concepts — CLAIM and veCLAIM for the decay mechanics.

Maintain veCLAIM: Extend the lock (which also earns a bonus on your existing capital), enable AutoMax for automatic bonus growth, or compound into a long-duration lock.

Is AutoMax always on?

No. AutoMax is a per-lock toggle. See Locks — AutoMax for full mechanics.

ON: Lock stays at 1-year remaining, maximum veCLAIM, no decay, automatic bonus growth from keepers, cannot unlock
OFF: Required to start the unlock countdown (1-year from when you disable)

Why is “Accrued ETH” lower than expected?

You collected recently
Your veCLAIM share changed (others locked more, or your lock decayed)
Very early game: accrual can look lumpy while the first veCLAIM checkpoints settle. The 100 veCLAIM safeguard applies only to residual/manual flushes, not to canonical takeover allocations.

See Royalties (Barons) — How royalties accrue for the full accrual model.

Takeovers are paused. What happens?

Pauses are rare and guardian-controlled.

Nobody can become King
Current King stops accruing CLAIM immediately
Mining time lost during a pause is not compensated after unpausing

Locking is paused. What happens?

Cannot lock via the Furnace or use lock-routing actions like Collect & Lock / Harvest & Lock
Existing locks remain intact
Extend and merge revert at the contract level — Furnace.extendWithBonus and Furnace.mergeLocksWithBonus are gated by the locking-paused flag, so transactions submitted directly to the contracts will fail too. The app surfaces this as a disabled control with a clear reason.
Unlock is not contract-gated by locking-paused (so VeClaimNFT.unlock(tokenId) still works for an expired lock if you go around the UI), but the app disables the button while paused for consistency.
Plain Collect ETH still remains available

Where do I see official addresses?

App footer → Security → contract explorer links. See Security.

Is there official Telegram or Discord?

No. Use in-app chat, X (@claimrushgame, @claimrushdev), or the contact form .